Frequently Asked Questions

Standard shipping typically takes 5 to 7 business days within the continental United States. Orders placed before 2 PM EST on weekdays are processed the same business day.

Yes. Express shipping (2 to 3 business days) and overnight shipping are available at checkout. Rates are calculated based on package weight and destination. Overnight orders must be placed before 12 PM EST.

We currently ship to the US, Canada, the UK, and the EU. International orders generally arrive within 10 to 15 business days. Import duties and taxes are the responsibility of the recipient.

Orders over $75 qualify for free standard shipping within the US. The discount is applied automatically at checkout — no promo code needed.

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or order confirmation. Sale items are eligible for store credit only.

Log into your account, navigate to your order history, and select “Request Return” next to the relevant item. A prepaid return label will be emailed to you within one business day. You can also contact our support team directly.

Refunds are processed within 3 to 5 business days after we receive your returned item. The credit will appear on your original payment method. Please allow an additional 1 to 2 billing cycles for the refund to show on your statement.

Absolutely. When you initiate a return through your account, choose “Exchange” and select the replacement size, color, or variant. We ship the new item as soon as we receive the original — no extra shipping charge.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are encrypted with 256-bit SSL for your security.

Yes. Guest checkout is always available — just enter your email and shipping address to complete your purchase. You can create an account after placing your order if you want to track it or speed up future checkouts.

Once your order ships, you will receive an email with a tracking number and a link to the carrier’s tracking page. If you have an account, you can also view real-time tracking from your order history dashboard.

Orders can be cancelled or modified within one hour of placement. After that window, our warehouse begins packing and we may not be able to make changes. Contact our support team immediately if you need to adjust an order.

Tap “Sign Up” from any page and enter your email address and a password. You can also create an account during checkout — just check the “Create account” box before you confirm your order.

On the login screen, tap “Forgot Password” and enter your registered email. A reset link will arrive within a few minutes. Check your spam folder if you do not see it in your inbox.

Log in, go to “My Account,” and select “Addresses” or “Payment Methods.” From there you can add, edit, or remove saved details at any time. Changes take effect on your next order.

Yes. We use industry-standard encryption and never store full card numbers on our servers. Payment processing is handled by PCI-compliant third-party providers, and your personal data is never shared with advertisers.